A Special Note to Our United States Customers
December 21st, 2025
A Special Note to Our United States Customers
We would like to sincerely thank our customers in the United States for your patience and understanding as we continue working through cross-border shipping challenges. While these matters are still being resolved, we are pleased to share that we are much closer to a long-term solution.
Over the past months, we have taken meaningful steps to improve the shipping process, including changing couriers, revising U.S. Customs documentation multiple times to reduce delays, and working to streamline all documentation so it no longer requires manual handling. These efforts are essential to ensuring orders move smoothly through Customs and arrive in a timely manner. Feel free to reach out if you have any questions.
Our goal is to have all of this in place so we can respond quickly, ship efficiently, and focus our time and energy where it matters most—on producing high-quality products for our customers.
We are hopeful to reopen U.S. shipping during the second week of January, even if only for a limited 24-hour window. We encourage you to watch our website for updates, as any reopening will be announced there first.
Thank you again for your patience, loyalty, and continued support. We truly value our U.S. customers and look forward to serving you again very soon.
Warm regards, Shelley & Sarah
Thank You for an Incredible Year!
As the year comes to a close, we want to take a moment to sincerely thank each and every customer who chose to support our small business. Whether you purchased one item or several, placed your first order with us, or returned again this year, your support truly means more than we can express.
Every product we make is the result of many hours of hands-on work, testing, refining, and care. As the original creator of the Chunky Blanket Loom worldwide, we take great pride in designing and producing quality pieces that are built to be used, enjoyed, and relied upon. While we always strive for excellence, we also recognize that we’re human—and on rare occasions, something may not be perfect. If that ever happens, please know that we stand behind our work and are committed to making things right. We genuinely appreciate the trust you place in us and the opportunity to resolve any concerns.
Running a small, family-owned business is both challenging and deeply rewarding. This year, we’ve had the opportunity to speak directly with and form relationships with so many of you. Your kind words, encouragement, messages, and shared excitement for our products have meant more to us than you know. These conversations and connections remind us why we do what we do and motivate us to continue improving, designing, and creating products we’re proud to offer.
As we take a short break over the holidays to rest and spend time with family, please know that we’ll be back after the New Year and ready to help if you need us. If you do have a question or concern, you’re always welcome to email us at info@UppercaseDesigns.ca and we’ll respond as soon as possible.
Thank you again for your business, your patience, and your continued support throughout the year. We are truly grateful for every customer and every order.
We wish you and your family a very Merry Christmas, a joyful holiday season, and a Happy New Year.
Warmest thanks,
Shelley & Sarah
UppercaseDesigns.ca
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